Customer Service
The Uniform Shop is proud of our "No
Minimum Order" policy. We ask that you allow 1 business
day (Monday thru Friday) processing period from the time you
place your order. We will try our best to deliver your order
promptly, typically within 5 business days for delivery. Some
items have additional shipping time information that may be
noted in your confirmation. Rush deliveries are available on
a variety of items. Please call us toll free at 1-866-841-4116
or e-mail us at info@uniformshoponline.com
to see if your order can be "rushed". In some instances
items ordered together might be shipped separately. You will
not incur any additional freight charges for separate regularly
scheduled shipments of the same order. If you require additional
information please contact us directly at our toll-free number
1-866-841-4116. Customer service hours Monday - Friday 9:30am
4:30pm.
Or you can e-mail us 24 hours a day at info@uniformshoponline.com.
If you do not wish to order online, please download and print
our mail/fax order form at the top of this page and either fax
or mail it to us using the information on the form. To download
this form you will need Adobe Acrobat Reader. If you do not
have access to Adobe Acrobat Reader, it can be downloaded at
no charge to you.
Please note: Due to variance of operating cost, online prices are not honored in our stores.
Ordering and Shipping
Q. When is my order processed?
A. Most orders are shipped within 24 to 48 hours. We carry a
significant inventory, however if your item is not currently
in stock, we will notify you via the e-mail address you provided
to us.
Q. Is there sales tax
on the order?
A. Sales tax is applied only in the states that we have stores.
Visit our Locations page to see the states that apply.
Q. What shipping methods
are available?
A. Normal delivery of items is via normal UPS delivery time.
UPS Next Day ($19.50) or UPS 2nd Day ($12.00) for orders up
to $250 air services are available for in-stock items shipped
separately.
Q. Do you ship internationally?
A. No. At this time we only
ship within the continental USA including Hawaii and Alaska.
Q. How do I know the shipping
cost?
A. Shipping cost is calculated
using the Shipping table for all 48 contiguous states. Shipping
cost to Alaska and Hawaii will be assessed higher than the following
table reflects.
| Merchandise
Total |
Shipping
Cost |
|
Merchandise
Total |
Shipping
Cost |
| Up to
$25.00 |
$5.99 |
$200.01
- $300.00 |
$13.99 |
| $25.00
- $50.00 |
$7.99 |
$300.01
- $400.00 |
$14.99 |
| $50.01
- $75.00 |
$9.99 |
$400.01
- $500.00 |
$15.99 |
| $75.01
- $100.00 |
$10.99 |
$500.01
- $750.00 |
$17.99 |
| $100.01
- $150.00 |
$11.99 |
$750.01
- $1000.00 |
$25.99 |
| $150.01
- $200.00 |
$12.99 |
$1000.00
+ |
$29.99 |
Q. Is online shopping secure
and safe?
A. Yes, The Uniform Shop Online store is 100% secure. We use
SSL security, which is the best security system in the industry.
All transactions are Verisign approved for security.
Q. Can I place an order
without a credit card?
A. The Uniform Shop Online store currently accepts payment using
Mastercard or Visa credit cards only. You can also buy via fax
or phone-in orders with a check or money order. All prices quoted
on The Uniform Shop Online are in U.S. $ currency.
Q. How do I check the
status of my order or contact you if I have a question about
my order?
A. For any questions concerning your order, please call The
Uniform Shop 1-866-841-4116 or e-mail us at info@uniformshoponline.com.
Please include your name, address, and ordering information
in addition to your question.
Q. An item I ordered is
on backorder and I do not wish to wait. How can I cancel it?
A. To cancel a backordered item, please call The Uniform Shop
1-866-841-4116 or e-mail us at info@uniformshoponline.com.
Please include your name, address, and ordering information
in addition to information about the item you wish to cancel.
If the item has not already been shipped we will cancel it immediately.
If it has already shipped, you may refuse the package upon delivery
and it will be returned to us.
Q. Can I place an order
by phone, mail, or fax?
A. We are pleased to accept orders by phone, mail, or fax. Simply
call The Uniform Shop 1-866-841-4116 for phone-in orders. To
place an order by fax call 1-866-841-4116. For mail-in orders,
please mail to: The Uniform Shop, 225 East Center Drive, Alton,
Illinois 62002.
Out of Stock Items
A back order is any item that is
currently out of stock, but will be shipped as soon as it is
available. No additional shipping will be charged for back ordered
items. We will notify you if an item(s) will be back ordered
for more than three weeks.
Returns and Exchanges
Q. What information do
I need to return an item to The Uniform Shop?
A Please ship your return merchandise including the return authorization
number on the completed packing slip to the following address
via insured mail: The Uniform Shop, 225 East Center Drive, Alton,
Illinois 62002.
Q. Can I exchange an item
I've received for something else?
A. Exchanges can be made within
30 days of receipt of your order. Simply fill out the exchange
portion of the packing slip form for the item(s) you would like
to return and for the items you wish to order. Include it with
your return merchandise. If the amount for the replacement item(s)
exceeds the amount to be refunded (cost of the product only,
shipping and handling cannot be refunded) include your credit
card information for payment processing.
Q. What's necessary to
notify The Uniform Shop about an item received in error, or
damaged in transit?
A. We take every measure to
avoid this situation, however it may sometimes happen. We would
like you to notify us immediately by phone at 1-866-841-4116,
or by e-mail at info@uniformshoponline.com.
Please indicate the order number, name, address and details
on the item in question and the item you received. If the requested
item is in stock, we will ship it immediately. Your credit card
will be charged for the second shipment, and you will receive
a credit for the return upon receipt at The Uniform Shop.
Q. What's The Uniform
Shop policy regarding full refund, and when can I expect my
refund?
A. If you return the item
in new condition within 30 days, with proof of purchase and
the item(s) have not been worn, washed or embroidered, you will
receive a full refund for the cost of the product based upon
the original payment method. We cannot refund the price of postage,
unless we shipped the item incorrectly, it is defective, or
it was damaged in transit. If you do not have a packing slip
or original order information, please call The Uniform Shop
at 1-866-841-4116.
Q. What guarantee does
The Uniform Shop have on its products?
A. We pride ourselves on customer
satisfaction. So if you are disappointed, any non-embroidered
item in its original condition with tags attached may be exchanged
or returned within 30 days of receipt. Postage, shipping and
handling may not be refunded. Send returns via insured, pre-paid
postage to:
The Uniform Shop, 225 East Center Drive, Alton, Illinois 62002
Size Information
Q. I'm not sure about my size,
what should I do?
A. If you have questions concerning your size, use our size
chart. Our size charts indicate average measurements and corresponding
size. Please use as a general rule. Our in-store consultant
can help you choose the right size. If you desire assistance,
please call 1-866-841-4116.
Q. Do you offer petite and plus sizes? What about Tall?
A. Yes. The Uniform Shop offers many top brands in a variety
of sizes including extra small petite to plus sizes, and tall
too. It varies by product detail. Simply check the item pull
down for available sizes.
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